Privacy Policy

This privacy policy explains what personal information AcoustoFab collects, how we use it, and your data protection rights. 

Contact Details 

Email: info@acoustofab.co.uk 

What Information We Collect, Use, and Why 

We collect and use the following information to send you information on new products, services and company updates: 

  • Names and contact details 

  • Marketing preferences 

We collect and use the following information to improve our products and services based on your feedback:

  • Professional information 

  • Survey responses

Lawful Bases 

Our lawful basis for collecting or using personal information for sending you updates on new products and services is Legitimate Interest. This data helps us provide relevant and timely information to our subscribers about our products and services. We believe this use is reasonable and the privacy impact is minimal. We offer clear opt-out options to balance our interests against your rights and freedoms. 

Our lawful basis for collecting or using personal information to improve our products and services based on your feedback is Legitimate Interest. This data helps us understand user needs and preferences, enhancing our technology and offerings for better customer satisfaction. This data use is necessary for our commercial interests while ensuring minimal privacy impact. 

Where We Get Personal Information From

  • People directly

How Long We Keep Information 

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. For example, we will keep your contact information as long as you remain subscribed to our updates. Once the retention period expires, we will securely delete or anonymize your data. 

Who We Share Information With 

Data Processors:

  • Mailchimp: We use Mailchimp to manage our email communications and survey results. 

Sharing Information Outside the UK 

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, ensuring appropriate safeguards are in place. Please contact us for more information. 

Where necessary, our data processors may share personal information outside the UK. When doing so, they comply with the UK GDPR, ensuring appropriate safeguards are in place. Please contact us for more information. 

Your Data Protection Rights 

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal data. 

  • Your right to rectification: You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure: You have the right to ask us to erase your personal data in certain circumstances. 

  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances. 

  • Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances. 

  • Your right to data portability: You have the right to ask that we transfer the personal data you gave us to another organization, or to you, in certain circumstances. 

  • Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

How to Manage Your Data Preferences 

You can unsubscribe from our communications at any time by clicking the unsubscribe link in our emails or contacting us at info@acoustofab.co.uk. 

How to Complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s Address: Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Helpline Number: 0303 123 1113 

Website: ICO Complaints 

Last Updated: 7 August 2024